Privacy Policy

Khidmah Privacy Policy

This Privacy Policy describes how Khidmah Sole Proprietorship LLC (“Khidmah”, “us” or “we”) collects and uses the personal information you provide (directly or through third parties), or which is automatically generated, when you use our websites and our mobile applications (“Applications”) to access the Khidmah facility management and home maintenance services (our “Services”).

Article I.                BASIS FOR DATA PROCESSING

Consent

By accessing our Applications, you consent to Khidmah processing and disclosing your personal information in accordance with this Privacy Policy. If you do not consent to our use of your personal information in accordance with this Privacy Policy and any terms and conditions we publish in connection with our Applications, you should not use our Applications. Where you choose to receive marketing communications, we process your personal information with your consent. You can withdraw your processing consent at any time by following the procedure outlined in Article VIII. Your Data Protection Choices.

Contract

By signing-up for our Services, we process your personal information pursuant to the Services contract between you and us. 

Other Grounds

We may process your personal information on other grounds which may include to initiate or defend a legal action involving you or where our processing of your personal information is required by law.

Article II.            WHAT IS PERSONAL INFORMATION

Khidmah is committed to providing the highest level of security and privacy regarding the collection and use of your personal information.  Personal information includes any information by which you may be personally identified such as a) first name, last name, post box number and physical address, mobile number, e-mail address, property number, plot/ building name  b) information about your computing device c) details collected in order to set up your user account from time to time or through your submission of data to our online forms, mobile applications and website “contact us” pages d) tools on our Services such as interactive geo locators and e) any other personal information you may choose to provide to us from time to time.

To purchase our Services, you will need to submit payment details. These are processed by our third-party payment gateway service providers who are PCI-DSS compliant. We do not collect or store your payment details.

Article III.        HOW PERSONAL INFORMATION ARE COLLECTED AND USED

Collection

The personal information we collect and process about you may include:

• Identity information such as name and contact details. 

• Trade information such as, where applicable, trade licence number and details of your company.

• Property information such as your address and property ID. 

• Information that you provide by filling in forms for the Services.

• Personal information provided during a sales event, any contest/promotion sponsored by Khidmah or email or SMS campaign, your responses to surveys that we might ask you to complete for research purposes.

• Search queries on the Khidmah Applications or when you report a problem with any of the Services.

• Records and copies of your communications and contact with Khidmah. Please note we may record your telephone calls with us for training and quality purposes but will inform you of this at the start of the call.

• Details of transactions, searches, enquiries, orders and session details relating to your use of our Applications and the Services.

Purpose of use

All personal information collected and stored by Khidmah is used for one of the following purposes:

• to grant you access to the Services and provide the Services to you in accordance with your Service requests and use of our Applications. 

• for our legitimate  business purposes which include to assess your personal interest in Khidmah offered products and services and to respond to communications from you.

• to better understand your needs and how our Services are used in order to design or improve our products and Services and optimise the user experience.

• to speed up your preferred searches on our Applications.

• to comply with federal laws and regulations including fraud prevention.

• to contact you about our own and third-parties' products and services that may be of interest to you

•  to generate or maintain records that Khidmah is required to generate or maintain in accordance with applicable law.

Article IV.        COOKIES

Khidmah collects certain information about your computing device, browsing actions and patterns e.g. by use of cookies, device ids, etc.

Cookies - an HTTP cookie (also called web cookie, Internet cookie, browser cookie or simply cookie) - is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember stateful information (such as items added in the shopping cart in an online store) or to record the user's browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past).

Our Applications  may collect following information using cookies:

• Geo location data, site and pages visited, traffic data, logs and other communication data while using our Applications.

• Information about your computer, IP address, operating system and browser type.

• Web beacons may be used to count users visiting a web page or when an e-mail is opened etc.

• Flash cookies may collect and store information about user likings and navigation.

Khidmah does not collect or store any sensitive information such as your financial information in our cookies.

You can configure your cookie settings in your web browser and mobile device and in some in-app settings. However, our Services may not function properly if cookies are disabled.

Article V.             PROTECTION OF INFORMATION

• By employing stringent security measures in the collection and processing of your personal information, all online forms on Khidmah Applications are submitted to backend systems through an encrypted and secured transmission channel (SSL), however please note we cannot guarantee security of your data outside of the control of Khidmah. Communications over public telecommunications networks, including the internet, cannot be guaranteed to be secure.

• Khidmah limits its employees' access to your personal information to only those personnel who hold a business reason for having access to such information.

• We educate all of our employees about the importance of confidentiality and the privacy of your personal information and our legal responsibilities. In addition, our personnel must use individual user names an passwords to access your personal information and we monitor use and access of our systems. This   maintains an audit-trail by identifying who accessed or in any way modified your personal information.

• We employ logical and physical security access controls and we deploy reasonable technical and organisational security measures intended to protect your personal information from unauthorised or accidental access, use and disclosure, and against loss, destruction and theft.

• Any payments that we process on our Applications which are made by payment card will be processed in compliance with PCI-DSS standards.

• It is your responsibility to keep your login ids and passwords to the Services secure. You should not disclose them to any other person and you should update your password without delay if you believe it has been disclosed.

• Khidmah will never request you to disclose any personal information through e-mails.

Article VI.        THIRD PARTY DISCLOSURE

You agree that any and all personal information Khidmah holds in relation to your use of the Services or access to our Applications from time to time may be disclosed for such purposes and to such persons as required to enable Khidmah to fulfil its business purposes and obligations under all applicable UAE laws, orders, decrees, decisions, judicial requests and other binding instruments.

When Khidmah shares your information with third parties we ensure that we impose obligations on such third parties to protect your personal information as required by applicable law.

Your personal information may be shared:

·         With a third party if you request it. For example, our third-party payment processing provider collects and processes your payment for the Services.

·         If the disclosure is required or allowed by law e.g., to police or other judicial or competent authority.

·         With reputable reporting agencies, or during the investigation of a fraudulent or suspected fraudulent activity.

·         With professional advisers including lawyers, bankers, financial service providers, auditors and insurers who provide banking, financial, legal, insurance, consultancy and accounting services to us.

·         With IT and technical service providers that provide us with IT and technical services which allow the Applications to operate.

·         With service providers such as payment service providers, insight and marketing service providers.

·         With third parties, to whom we may choose to sell, transfer or merge parts of our business or our assets.

Article VII.    PROCESSING OUTSIDE THE UNITED ARAB EMIRATES

To deliver our Applications and Services to you, it is sometimes necessary for us to share your personal information with service providers and other third parties which are located outside the United Arab Emirates (“UAE”). When we transfer your personal information outside of the UAE, we implement, as required by applicable law, appropriate safeguards to ensure your personal information remains protected.

Article VIII. YOUR DATA PROTECTION CHOICES

You may request certain actions or preferences in relation to your personal data. These requests may include:

• access: to receive access and copies of your personal data.
• rectification: to amend any inaccurate personal data which we hold about you.
• erasure: to erase the personal data we hold about you (subject to our legal requirements).
• restriction of processing: to restrict our processing of your personal data in certain circumstances.
• data portability: to provide you with your personal data in a structured, commonly used, and machine-readable format and have your personal data transmitted to another data controller in certain circumstances and where it is technically feasible.
• object: to object where we process your personal data for direct marketing purposes. You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. We also include an opt-out link to “unsubscribe” or “opt-out” of receiving marketing communications on each marketing communication we send to you.  

You also have the right to make a complaint at any time to the UAE data protection regulatory authorities. We would however encourage you to please contact us before you approach the authorites and we will use our best efforts to resolve your question or concern as soon as practicable. 

You can enquire about your data protection choices and exercise any of the options at any time by contacting us at dataprivacy@khidmah.com . We will give due and proper consideration to all such enquiries and will comply with applicable law.

Our Applications may, from time to time, contain links to and from the websites of other platforms, partners and government entities. If you follow a link to any of these websites, please note that these websites have their own privacy policies that will apply and are not subject to this Privacy Policy. Khidmah does not accept any responsibility or liability for how these third parties use your personal information. Please check the relevant policies before you submit any personal data to these websites.

Article IX.          RETENTION & ANOYMISATION OF YOUR PERSONAL INFORMATION  

We will retain your personal data for the duration required to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. and for so long as you maintain an account with Khidmah plus a reasonable subsequent period (unless we are required by law to delete your data sooner).

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for analytics, market research and business development purposes, in which case we may use this anonymised information indefinitely without further notice to you.

Article X.             PRIVACY POLICY UPDATES

Khidmah reserves the right in its discretion to change its data processing activities and any change will be reflected in this Privacy Policy. You are responsible for periodically visiting this Privacy Policy to check for any policy changes. If you no longer accept this Privacy Policy or do not agree with our use of your personal data in accordance with this or a revised Privacy Policy, you should cease using our Applications and the Services.

If you have questions regarding our use of your personal information or this Privacy Policy, please contact us at dataprivacy@khidmah.com .